Gorgias Knowledge Database
Exclusive Motors FAQ & Gorgias AI Agent Knowledge Database
🔹 Public FAQ (Customer-Facing)
⚖️ Payments & Pricing
Do you offer OEM or aftermarket parts?
We supply a wide range of both OEM and high-quality aftermarket parts. Each listing will state which category the part falls under.
Do you offer discounts or promo codes?
Currently, we do not offer regular promotions, but we do offer free shipping.
Do you offer interest-free payments?
Yes, we offer Afterpay on all eligible orders.
Are there any hidden fees?
No. Shipping is covered by us, and the total you see at checkout is the final price.
🚚 Shipping & Fulfilment
Where do you ship from?
We work with global suppliers based in Australia, China, and the United States. Orders are manually fulfilled to ensure accuracy.
Which countries do you ship to?
We currently ship to Argentina, Australia, Austria, Canada, Chile, Colombia, Germany, Mexico, Spain, Switzerland, the United Kingdom, and the United States.
Which couriers do you use?
We use a variety of shipping companies depending on the product's origin and destination.
Do I need to pay customs or import taxes?
Yes. These charges are the customer's responsibility. We do not collect duties or taxes at checkout.
Do you support pre-orders or backorders?
Not at this time.
♻️ Returns & Refunds
Can I return a part I ordered by mistake?
No. As our suppliers are globally distributed, we do not accept returns for incorrect orders. Please double-check compatibility before purchasing.
What if my item was lost or not delivered?
We will investigate with the shipping company. If they cannot prove delivery, we’ll offer a refund or a replacement at our cost.
What if my item arrived damaged?
Please contact us with photos of the damaged product and the delivery label. We’ll arrange a replacement or refund as applicable.
Do you offer replacement parts?
Yes. If a part arrives damaged or faulty, we can issue a replacement or refund depending on the situation.
🔍 Parts & Compatibility
Can you help me find the right part for my vehicle?
Yes! Send us your vehicle’s make, model, and year and we’ll assist.
Do you source parts on request?
Absolutely. If it’s not listed, we can often find it for you.
What types of vehicles do you support?
We can source parts for nearly all vehicles — anything with wheels or tracks.
📱 Contact & Support
How can I contact you?
You can reach us via email, chatbot, Facebook/Instagram Messenger, and soon via WhatsApp.
Do you allow in-person pickups?
No. We do not keep stock on-site — all orders are shipped directly from suppliers.
Do you offer trade or bulk discounts?
We sometimes receive orders from businesses, but we do not currently offer B2B pricing.